Clinic booking, rebuilt
A seven-step booking flow for small clinics that cut missed appointments by a fifth.
- Healthcare
- Research
- Mobile
Mira RaoBengaluru, India
I design calm software for people who have too many tabs open.
Product designer in Bengaluru. Eight years on dashboards, onboarding and the quiet parts of B2B tools that decide whether anyone comes back on Monday. This is where I write down what I learn, and keep what I have made.
Selected work
All projectsLedgerline design system
Components, and the written decisions behind them, for a finance reconciliation product.
- Design systems
- B2B
Writing
Latest
The empty state is the first impression
Most people meet your product with nothing in it. Design for that screen first.
Research calls are for listening, not for showing
The best thing I did for my research practice was stop sharing my screen.
A design system is a set of decisions
Components are the easy part. Writing down why is what keeps a system alive.
Why I still sketch on paper
Figma is where ideas get finished. Paper is where they get started.
Rebuilding a booking flow for small clinics
How four fewer screens and one reminder cut missed appointments by a fifth.